FAQs
All
faq

All

Can I order a sample before placing a wholesale apparel order?

Yes, you can order a sample before committing to a wholesale apparel order. Pre-production samples follow the same process as large-scale production. We accommodate sample requests before the actual production order, but there are charges for sample shipment. A reasonable deposit is required to confirm your commitment to the production order. We offer both prototyping and sample production services, and the sample fee is $50.

What is the response time for quotes or other inquiries?

We reply to our clients in just 1 hour during working hours. The fastest and easiest way to create your project!

What is the duration for receiving my wholesale apparel order?

For samples, the processing time is approximately 7 days. Larger wholesale orders are typically completed within 25 days or less. We ensure efficient service and provide real-time updates to keep you informed about your order status throughout the entire process.

How do you manage production for large-scale orders?

For large orders, we have dedicated production lines and project managers to oversee the entire process. This ensures we meet deadlines and maintain consistent quality.

How do you ensure the quality of the raw materials used in production?

We source raw materials from trusted suppliers and conduct regular inspections to ensure the quality meets our high standards. We only use certified sustainable materials.

What type of packaging do you provide for custom sportswear?

We offer custom packaging services including polybags, boxes, and branded packaging. We can also add hang tags, care labels, and product information.

What is the best fabric for high-performance activewear?

High-performance activewear requires fabrics like moisture-wicking polyester, spandex for stretch, and breathable fabrics like nylon or mesh.

Can you handle large volume orders for sportswear?

Yes, we have the capacity to handle large volume orders and can scale production to meet demand, ensuring timely delivery without compromising quality.

What is your policy for returns and exchanges?

We accept returns and exchanges for defective items within 30 days of receipt. Please contact our customer service team for further assistance.

Do you support private labeling for activewear?

Yes, we offer private labeling services, including custom logos, labels, and packaging, so your activewear can reflect your brand’s identity.

What are your certifications for quality and sustainability?

We hold several certifications including ISO 9001, BSCI, GRS, and OEKO-TEX, ensuring that our production meets the highest quality and sustainability standards.

Can I track my order once it’s shipped?

Yes, we provide tracking information once your order has been shipped. You can track your order through our logistics partner’s website.

What are your terms for international shipping?

We offer international shipping to most countries. Shipping fees are calculated based on weight, destination, and order volume. We work with trusted logistics partners to ensure timely and safe delivery.

What are the payment terms for orders?

We require a deposit upfront to start production, with the balance due before shipment. Payment methods include bank transfer, PayPal, and letter of credit.