FAQs
All
FAQ

All

Can I order a sample before placing a wholesale apparel order?

Yes, you can order a sample before committing to a wholesale apparel order. Pre-production samples follow the same process as large-scale production. We accommodate sample requests before the actual production order, but there are charges for sample shipment. A reasonable deposit is required to confirm your commitment to the production order. We offer both prototyping and sample production services, and the sample fee is $50.

What is the response time for quotes or other inquiries?

We reply to our clients in just 1 hour during working hours. The fastest and easiest way to create your project!

What is the duration for receiving my wholesale apparel order?

For samples, the processing time is approximately 7 days. Larger wholesale orders are typically completed within 25 days or less. We ensure efficient service and provide real-time updates to keep you informed about your order status throughout the entire process.

Do you offer priority production scheduling or framework agreements for long-term partners?

Yes, for established brands and global retailers seeking guaranteed capacity throughout the year, we offer strategic framework agreements. By signing an annual capacity retainer, we lock in dedicated production lines and raw material buffers for your brand, ensuring stable pricing and priority fast-track delivery even during peak seasonal rushes.

Can we get real-time tracking or production updates for our bulk orders?

Yes, we believe in complete supply chain transparency. Once your bulk production is launched on our smart hanging lines, your dedicated account manager will provide weekly status reports, including live photos and videos of critical milestones such as fabric cutting, sewing, and final quality control inspections.

Do you provide flexible private-label packaging and retail-ready presentation?

Absolutely. We offer comprehensive retail-ready finishing solutions. This includes developing custom recycled polybags, branded tissue paper wrapping, high-density embossed hangtags, woven main labels, care labels compliant with regional laws (e.g., FTC/EU guidelines), and custom-sized master cartons to ensure your products arrive in pristine condition.

Can you source and develop custom trims, custom zippers, and premium hardware?

Yes, we offer full-service sourcing for customized branding hardware. We work closely with leading trim suppliers to develop custom-engraved metal aglets, branded heavy-duty zippers (including waterproof matte YKK zippers), embossed silicone patches, and custom-woven drawcords that match your exact design specifications.

How do you protect our proprietary designs and intellectual property (IP)?

We treat intellectual property with the utmost seriousness. Before any tech packs, sketches, or exclusive fabric patterns are shared, we sign a formal Non-Disclosure Agreement (NDA). Your custom developments and private molds will never be displayed in our public showrooms or reused for other clients without your explicit written authorization.

Do you support sustainable fabric options for eco-friendly collections?

Yes, sustainability is a key focus for our next-season developments. We work closely with certified mills to offer high-quality recycled polyester and nylon, organic cotton, and biodegradable materials. We can provide sustainable solutions that align with global compliance standards for your eco-friendly activewear or outerwear lines.

Do you have experience exporting to our specific region (US/Europe/Australia)?

Yes, we have over a decade of experience exporting premium apparel worldwide, with a heavy presence in the United States, Europe, and Australia. We understand the custom regulations, labeling laws, and packaging standards of these regions, ensuring a smooth, hassle-free delivery door-to-door or port-to-port.

How do you handle color consistency and quality control across large orders?

We enforce a rigorous AQL 2.5 quality control standard throughout our smart hanging production lines. From raw yarn inspection to final packaging, every batch undergoes light-box color checking, shrinkage testing, and needle detection. Our monthly capacity of 500,000 pieces ensures that even large-scale enterprise orders maintain absolute consistency from the first garment to the last.

What specialized stitching and garment construction technologies do you offer?

Our production lines in Humen are equipped with advanced specialized machinery to ensure elite durability and aesthetics. We offer four-needle six-thread flatlock stitching for zero-chafe athletic hoodies and cycling jerseys, ultrasonic thermal bonding for aerodynamic pro-cycling gear, and precision laser garment cutting to guarantee perfect panel symmetry.

Can you assist with custom fabric development and color matching?

Yes, fabric innovation is one of our core strengths. We can source and develop custom premium fabrics, including high-weight French Terry for streetwear hoodies, specialized moisture-wicking materials for cycling gear, and eco-friendly nylon for premium swimwear. We utilize standard light-box color assessments to ensure 99% color accuracy based on your Pantone references.

How do you manage production for large-scale orders?

For large orders, we have dedicated production lines and project managers to oversee the entire process. This ensures we meet deadlines and maintain consistent quality.